Legal & General Customer Experience Report 2007

 

Welcome to our first Customer Experience Report. We have produced this as part of our commitment to the Association of British Insurers' Customer Impact Scheme.

In our report you will find information on our Customer Experience programme and why we joined the scheme, along with three case studies to demonstrate our progress against the Customer Impact Scheme commitments. We have also taken a look forward to the things we will be doing over the next year in our Customer Experience programme.

 

Please let us know if you need the report in another format such as Braille or audio tape. We would also like to hear from you if you have any comments or feedback on our report. Please email any requests or comments to us at websitefeedback@landg.com

The Customer Experience Report has been verified through our Group Internal Audit processes and procedures.

View this report in a print friendly format.